Internet as we all know has become a standard mode of communication among individuals and businesses. Hence, the significance of email support continues to grow among organizations. Email has now become an important means of data transmission and customer relationship management. Resultantly, many of the companies are outsourcing their non-voice call center needs, including Email support service. Email support can be offered for technical and non-technical products and services. As a rule, a Website guides customers toward static information first, then toward the interactive self-help options if that doesn't meet their needs, and toward live interaction support only if the first two options don't satisfy them. Answering your customer's email queries promptly and efficiently, increases customer satisfaction. Customer feedback is an invaluable tool for any business.